SHIPPING & RETURNS
Helping Is The Core Shipping Policy
At Helping Is The Core, we are honored to serve customers around the world. We work hard to process and ship every order as quickly as possible while ensuring your items arrive safely.
Processing Time
Orders are typically processed within 2–7 business days after payment has been received. During periods of high order volume, processing times may be slightly longer.
Business days are Monday through Friday, excluding holidays.
Shipping Destinations
We currently ship to customers worldwide.
Delivery times vary depending on your location and the shipping method selected at checkout.
Estimated delivery times are:
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United States: 3–7 business days
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Canada: 7–14 business days
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International: 10–30 business days
Please note that these are estimates and are not guaranteed.
Shipping Costs
Shipping charges are calculated at checkout based on your shipping destination, package weight, and selected shipping method.
We offer free standard shipping on qualifying orders of $100 USD or more within the United States.
International orders do not qualify for free shipping unless otherwise stated.
Customs, Duties & Taxes
International orders may be subject to customs duties, import taxes, VAT, or other fees imposed by your country's customs authority.
These charges are the responsibility of the customer and are not included in the purchase price or shipping cost.
Order Tracking
When available, tracking information will be sent via email once your order has shipped.
Please allow up to 24 hours for tracking information to become active.
Delayed or Lost Shipments
While we partner with reliable shipping carriers, Helping Is The Core cannot guarantee delivery dates once an order has been shipped.
If your package appears to be lost or significantly delayed, please contact us at info@helpingisthecore.com and we will gladly assist you in working with the shipping carrier.
Incorrect Shipping Address
Customers are responsible for providing a complete and accurate shipping address.
Helping Is The Core is not responsible for orders shipped to an incorrect address provided at checkout. If you notice an error, please contact us immediately. We will do our best to update your order before it ships.
Damaged Orders
If your order arrives damaged, please contact us within 7 days of delivery and include photographs of:
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The damaged item(s)
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The shipping packaging
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The shipping label
We will work with you to resolve the issue as quickly as possible.
Contact Us
If you have any questions about shipping or your order, please contact us at info@helpingisthecore.com
Return & Exchange Policy
At Helping Is The Core, our mission is to provide products that inspire growth, transformation, and purpose. We want you to love your purchase. If something isn't right, we're here to help.
Return Eligibility
Physical products may be returned within 30 days of the delivery date if they:
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Are unused and in their original condition.
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Include all original packaging, tags, and accessories (when applicable).
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Are accompanied by proof of purchase.
Items returned outside of the 30-day return window may not be eligible for a refund.
Non-Returnable Items
The following items are not eligible for return unless they arrive damaged or defective:
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Digital downloads
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Online courses or digital training materials
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Gift cards
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Personalized or custom-made products
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Opened or used journals, workbooks, planners, or books
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Clearance or final sale items
Damaged or Incorrect Orders
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.
Please include:
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Your order number
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A description of the issue
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Photos of the item and packaging
Once reviewed, we will gladly replace the item or issue a refund when appropriate.
Refunds
Once your return has been received and inspected, we will notify you of the status of your refund.
If approved, refunds will be issued to your original payment method within 5–10 business days, depending on your financial institution.
Original shipping charges are non-refundable unless the return is the result of our error or a defective product.
Return Shipping
If the return is due to a change of mind or an incorrect purchase, the customer is responsible for return shipping costs.
If Helping Is The Core made an error or the item arrived damaged or defective, we will cover the cost of return shipping or provide a replacement at no additional cost.
Exchanges
We currently offer exchanges for:
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Incorrect sizes (when inventory is available)
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Defective or damaged merchandise
Merchandise must be in its original packaging with tags and show no signs of wear. If the requested replacement is unavailable, a refund will be issued instead.
Order Cancellations
Orders may be canceled before they have been processed for shipment.
Once an order has shipped, it cannot be canceled and must follow the standard return process.
How to Start a Return
To begin a return, please contact our Customer Support team at info@helpingisthecore.com.
Please include:
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Your name
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Order number
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Reason for the return
Our team will provide return instructions and the appropriate return address.
Contact Us
If you have questions about this Return & Refund Policy, please contact us at info@helpingisthecore.com